@FrankS I share your flabbergasted-ness. @Guido Thank you for confirming that the situation is, indeed, this insane. I saw your post and a few others on the subject, and I noticed missing items from my syncs, but I guess I just dismissed posts like this as “bug reports” and didn’t have time to get into the weeds on the details. This isn’t a bug, because it’s not unintended / unexpected behavior. It’s a completely absent crucial feature. And it’s a regression from version 2 of the app. And even more infuriatingly, it’s a downgrade from a feature that previously existed, that most (I’m going to assume almost all) users expect, that IceDrive did NOTHING to inform users of. Why, oh why, do we keep falling for this? @Guido The problem here is that there seems to be a mismatch of intent. You and others are trying to troubleshoot this as though it’s a problem that the team may not have known about, or just need more details from users in order to sort it out. Unfortunately, it appears that this is just the intended behavior. They’re not confused about it and don’t need help with it. It’s not that they didn’t know, it’s that they didn’t bother to make it work as any reasonable user would expect such a feature would work, and didn’t bother to inform any of us who might mistakenly rely on this software.
Let me restate it plainly for anyone else who is late to the party and might have mistakenly trusted the ID team to include a proper “sync” feature in an app whose main function is… you know, syncing, or who may have mistakenly trusted them to inform the end user if it lacked obvious basic functionality:
PSA: THE SYNC FEATURE ONLY SYNCS WHEN OPEN. IF THE APP IS CLOSED AND CHANGES ARE MADE, NONE OF THOSE CHANGES WILL BE REFLECTED IN YOUR SYNC PAIRS. EVER. EVEN UPON RESTARTING THE APP. IT WILL NEVER REFLECT ANY CHANGES MADE WHEN IT IS NOT OPEN. You’re welcome.
@Chris @Tom @JimmyB and any others I have missed on the IceDrive team: This is absolutely pathetic. Please, for the love of god, do better. After all the hype, waiting, and testing of version 3, you come out with… THIS? Yet another regression, removal of a previously available feature, and ABSOLUTELY NO EFFORT TO NOTIFY THE USERS AFFECTED other than those of us who dig through forum posts like this? And the most you can muster is an unenthusiastic “oh, yeah, that’s just how it works” after users have made good-faith efforts to help squash a “bug” that is really just a complete falling down of app design? This obvious feature was available in version 2 of the app. I would, upon discovering this lack in version 3, revert to version 2, but you have made it so that version 2 no longer works with your system so we are all stuck with whatever you decide to ship out. Well played.
I’ll go ahead and do what it seems you’re pushing users towards: I will put less strain on your network by no longer using the “sync” feature, only using ID as a “cloud backup” and looking for greener pastures to safely store data. I get that we should never rely on any one backup solution, and a service like this should never be used for “mission critical” stuff but geeeez, at this point I’m having a hard time coming up with a use case for even the least important files being stored at Icedrive.
For the love of god, can you guys please either actually make a working sync once and for all, or just declare it dead and announce that IceDrive is ONLY for use as a cloud backup? People do actually depend on this stuff, you know.
