Why Error - Uploading files without properties?

[Coops]

Hi

I have mounted the drive on Windows 11 and when I transfer a folder of photos, I get an error message saying “Do I want to upload the files without their properties”. I would perfer to have the properties uploaded with the files as it gives camera info etc.

I know this is for a file, but I am getting this message on my images.

Is there any way to ensure the properties are uploaded - always?

Cheers in advance

Coops

[Tom]

Hi @Coops We can see that you have mentioned this in a support ticket, one of our technical team will look in to this for you and will be in touch as soon as they can.