Video and Audio Files somewhat corrupted after uploading through Windows Explorer

Basically, after testing this issue a few times, I’ve found that a lot of my video and audio files get messed up if I upload through the Windows Explorer. Videos will freeze, and audio files will skip throughout the file. Reuploading them through the web interface solves this but is obviously more of a pain in the butt to have to do.


It happens a lot with pictures as well.
Seems there isn’t checksums verification and retries when interrupted…

Hi @Vino Welcome to the community!

Thanks for letting us know. I’ll get this forwarded over to the dev team to take a look at. I’ll get back to you in this thread once i know more.

Apologies for any inconvenience this has caused

thanks Tom, that would be much appreciated considering that method is my primary use.

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Hi all, so that we can narrow down what may be causing the issue could you let us know the following;

Are you uploading to the encrypted area?

Are you able to then download the file back to your device or another device or is it only online previewing that is the issue?

If you are using the drive app to upload it would be great to see the logs to aid us in our investigation. You can access the drive app log via the following pathway;


You can email this to and it will go direct to our dev team.

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I have the same issue, I uploaded a video file through windows explorer (the installed app with the mounted drive) and it permanently corrupted the file, even if I download it back by the other provided means (thru web browser, or even with the portable app)

I believe I tried to preview it from the clouded location, thats where I noticed the corruption

100%… I’m not sure WHY it’s doing this, if not all data packets are getting transferred or what, but yeah, I also tried downloading these files to see if the result was permanent. Lo and behold, the problem never cleared up.

LUCKILY I hadn’t permanently deleted and reuploaded the few video and audio files that I caught through the web browser. But now I’m a bit nervous to even wonder how many of these files this happened to considering I’m a fairly new customer and it hasn’t been that long since I uploaded my backup HDs to Icedrive.

Glad to hear that I’m not the only person having issues with this.