URGENT How to go back to the previous working version of the Windows client?

Icedrive Discussion
#1

Help > About doesn’t show the version number of the recently downloaded Windows client however it’s not working with our NAS box.

I’d like to go back to previous version that did actually work.

Where to download?

Was 2.75 the last of the 2 series? Anyone got a copy? Where’s the repo???

#2

For anyone that needs 2.75

#3

Nope. 2.75 now not working either :frowning:

“Remote folder no longer exists or is not accessible”

Going to have to find an alternative pronto. Looks like FreeFIleSync will do ‘Live Sync’ - better start testing…

#4

Hi @cpcnw

Are you receiving any errors or notifications with the new application? Also, have you submitted a support ticket regarding this?

#5

With both new and 2.75 - have just tried on a different pc with same result???

Remote folder no longer exists or is not accessible

I can use Windows explorer to create / edit / delete files no problem ???

#6

@cpcnw

So with v2.75, this error meant that you were exceeding the limit of 100,000 items per sync pair. However, this issue was fixed with the new app, so we would need to see the app log to determine what is causing the “remote folder” error.

Would you mind submitting a support ticket here and attaching the app log to the ticket so that we can investigate it further?

#7

Where is log file located?

#8

Have created support ticket as follows;

/support/ticket/JMKZSOQ3

#9

You can access the drive app log via the following pathway;
C:\Users%username%\AppData\Roaming\Icedrive\logdata.txt

1 Like
#10

Attached log to ticket now

#11

@cpcnw

Thank you, we will get it investigated and will be back in touch via the ticket as soon as possible.

#12