Sync errors not documented

Icedrive Discussion Feedback & Suggestions
#1

Hello,
I have noticed that upon “wake” under Windows10, an error occurs as shown below:

Icedrive_3.14_sync_error_1
Icedrive_3.14_sync_error_1700×372 36.7 KB

The thing is, since there is no user manual of your app I don’t know:

  • what is the source of this error,
  • what files were not uploaded or generating this error,
  • how I can fix this error.
    Once again, a “sync now” function should be available…
    Regards,
    Mathieu
1 Like
#2

Our development team have identified a number of errors with the help of our community and are working towards a fix as fast as possible. For this particular error could you submit a support ticket and attach the drive app log so that we can take a closer look at what is causing it?

#3

Hello Chris,
You ask me to send you “the drive app log”: where can I find it please ?
Regards,
Mathieu

#4

You can find the drive app log via the following pathway;

C:\Users%username%\AppData\Roaming\Icedrive\logdata.txt