fredx
16 December 2023 16:24
#1
Hi,
since the new update v2.75, my desktop app (win11) launch but automatically crash avec 2 or 3 minutes.
Is someone have the same issue ?
Can we have access to earlier versions (v2.74 or 2.73) to downgrade ? @JimmyB @Tom
thank you.
Icedrive app: v2.75
Windows 11 Family
Version 23H2
Date 2023-10-19
Version 22631.2861
Windows Feature Experience Pack 1000.22681.1000.0
Hello, I have the same issue since the upgrade.
Chris
18 December 2023 09:56
#3
Try switching “Minimize local disk utilization” on in your desktop client settings. If this does not help, could you submit the drive app log to support@icedrive.net so that our dev team can investigate what may be causing the crashes and they will reach out to you?
Hello, “Minimize local disk utilisation” is already on. Sync is failing with “Minimize local disk utilisation” on.
Chris
18 December 2023 10:02
#5
Ok thanks for letting us know. Could you submit the drive app log and our dev team will investigate further and reach out to you.
Hello
I have open a ticket for resolution. Problem seems to be solve thanks to
the support
Chris
19 December 2023 11:59
#7
Glad we could help. Please feel free to get back in touch via support ticket if you have any additional queries.