I received the error “Remote folder no longer exists or is not accessible (Encrypted/MySyncFolderName). Unable to sync”
I submitted a ticket about the above error and I was told there was a maximum file count for sync tasks of 100,000. A month ago, I did not get this error. Is this a new limit?
Is there a plan to increase this limit? 100K files is ridiculously low for today’s computers, especially when someone like me is paying for 10TB of storage space!
To give you an idea of what I have on my end, the four sync folders with errors have the following file counts:
396,970
184,770
413,765
306,116
At the bare minimum, I would need 15 sync pairs to manage these four folders, and my folders are not optimized to do it with the minimal number of sync folders.
If this limitation has been around for a while, why was I not notified by the IceDrive software when my local folders exceeded the maximum file count before my first sync? I have been above 100K for each of the folders since before opening an IceDrive account.
A better limit these days would be at least 1,000,000 files. Or better yet, no limit.
We have recently introduced a measure which limits any single sync pair to 100,000 synced items to ensure the efficiency of our sync network. We currently have an all new and better Sync application in development that will resolve these issues. We hope to release it in the near future.
I’ve often read about this new Sync application on this forum in the past months, on a lot of topics about problems I have as well with Icedrives Windows and Android clients. This synced items limit is an especially big hit for me, since I use sync to back up my work, which stopped working recently. I assume since this limit was introduced. At least the constantly high CPU usage from the Windows client is no more, but just disabling it to function is obviously not a solution.
So I guess my real question here is, can you give us some timeframe of the release of these new clients? And maybe in general more information about them? I don’t want development to slow down because of that, but I do need to know if the clients (especially the windows one) are getting reliable anytime soon, or if I have to update or maybe change my solution.
This whole forum is full of “this will be resolved in the next release” or “this is in development” or similar phrases. If all the issues reported are going to be resolved in the next release it will be a substantial rewrite of the application!
Some of the issues reported go back months and months.
With no timescales for release it does certainly in my mind question the credibility of what is actually in development. When is the release, next month, next quarter, next year, 2026?!
Why not fix issues one at a time and release smaller updates as we move forward, all the issues don’t need to be saved up for one massive change.
I hope I’m proved wrong but having been an IceDrive user for 6 months now and actively watching this forum I do have doubts and concerns as to when the next release will be made available.
