iPhone 13 Icedrive mobile app auto upload issues

Bug Reporting iOS
#1

Hi Icedrive community,
Is there anyone else that have issues with auto upload on iPhone 13 for pictures?

I created a ticket Y6Q5OH44 which was automatically closed by Icedrive without notice about why they closed the ticket.

If someone have the same problem as I have how did you resolve it?
If Icedrive belives that this issue is fixed, let me know what the solution was!

Thanks in advance!

#2

Hey @mattlund welcome to the community! Our dev team are working on a number of known bug fixes for both our mobile apps including issues with our auto-upload feature to be released in the near future. Apologies for any inconvenience caused.

#3

@Chris,
Thanks!

Is there a roadmap that is linked to a timeplan so Icedrive community can see when we can expect things to materialise?

#4

We donā€™t have a roadmap available just yet but one will be available as soon as possible.

1 Like
#5

I have one remark for this.
Since iOS16, the auto upload changed the name of the iPhone.

For example
My iPhoneā€™s name is ā€˜iPhone RPXā€™. After installing iOS16, Icedrive created a new folder into the ā€˜Auto Uploadā€™ folder with the name ā€˜iPhoneā€™ only. The ā€˜RPXā€™ was gone. Icedrive ignored the ā€˜iPhone RPXā€™ and started all over again in the new ā€˜iPhoneā€™ folder. A problem when you have more then one iPhone!

Best regards,
RPX

#6

Hey @RPX thanks for bringing this to our attention. Iā€™ll make sure our dev team see your feedback.

#7

Yes, i do and I gave up. The app didnā€™t receive any update since 11 Month. Hopefully they bring some fix.

#8

@Chris,
I can confirm that after upgrade of iPhone 13 to iOS 16.1.1 then the icedrive auto upload starts to work. I see the same behaviour as @RPX explains above in this thread.

Please update us on the road map to fix these issues.

Thanks!

#9

Any news about this? Issue with the phone name?
At the moment, Apple did 3 updates. iOS16.3

Bg,
RPX

#10

Weā€™ve implemented a log system now so if you have any issues using the auto-upload function please submit the diagnostic log by going the ā€œMoreā€ button at the bottom (with three dots). Then Help then Submit diagnostic log. Once we have the log, we can take a look at what may be causing the issue.

#11

I have iOS 16.5 and the same issue with auto upload of pic and movies.
No response from support.

The first time I switch it ON all multimedia were uploaded but none of the new ones was automatically upload.

#12

Have you submitted a diagnostic log with a description of the issue youā€™re experiencing?