IceDrive opens in the Manager but not in the interface

Bug Reporting
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#1

Overview

[ ICeDrive PC] [ 3.15]
[ Win11 Pro ]

Issue

[Hello, gentlemen.
It’s been about 3 days since my IceDrive PC stopped opening.
In fact, it appears in the task manager but doesn’t open the interface. I don’t know what to do anymore.
I’ve reinstalled it several times, even the configuration records, everything was deleted and nothing worked]

#2

Would it be possible for you to submit a support ticket and attach the drive app log so that our development team can investigate this particular issue further?

You can access the drive app log via the following pathway;

C:\Users%username%\AppData\Roaming\Icedrive\logdata.txt

#3

Thanks, I just did that. I’m waiting for a resolution.

#4

[25.09.2024 10:55:10.461] [22432] web message: qrc:/icedrive/gui/js/socket.js:25 : web channel closed
[25.09.2024 10:55:16.904] [22432] web error: qrc:/icedrive/gui/js/socket.js:22 : WebSocket connection to ‘ws://localhost:54303/’ failed: Error in connection establishment: net::ERR_CONNECTION_REFUSED
[25.09.2024 10:55:16.904] [22432] web message: qrc:/icedrive/gui/js/socket.js:32 : web channel error
[25.09.2024 10:55:16.905] [22432] web message: qrc:/icedrive/gui/js/socket.js:25 : web channel closed

Does anyone know anything about this?

#5

[05.10.2024 08:53:04.320] [20896:UI] Using WS port 14411
[05.10.2024 08:53:04.320] [20896:UI] start login sequence (2)
[05.10.2024 08:53:04.785] [20896:UI] login: set login to “”
[05.10.2024 08:53:05.935] [20896:UI] client connected
[05.10.2024 08:53:05.956] [20896:UI] show UI, page: “Login”
[05.10.2024 08:53:05.956] [20896:UI] client connected - showing UI
[05.10.2024 08:53:05.956] [20896:UI] stored login is empty
[05.10.2024 08:53:16.419] [20896:UI] Login: begin auth
[05.10.2024 08:53:16.420] [20896:UI] request: login
[05.10.2024 08:53:16.429] [22256] curl_fail_C ( 6 ): “Couldn’t resolve host name” :: “getaddrinfo() thread failed to start”
[05.10.2024 08:53:16.429] [20896:UI] request finished… 0
[05.10.2024 08:53:16.429] [20896:UI] auth request failed
[05.10.2024 08:53:16.429] [20896:UI] activating offline mode…
[05.10.2024 08:53:16.429] [20896:UI] Activate offline mode.
[05.10.2024 08:53:16.430] [20896:UI] setting up DB… appDir= “C:/Users/Hádamo/AppData/Roaming/Icedrive/”
[05.10.2024 08:53:16.441] [20896:UI] “Connection error: cannot sign in to the Icedrive cloud”
[05.10.2024 08:53:19.277] [20896:UI] web view closing…

Almost 1 month without connection through the PC application. I still have no resolution with an open ticket. It is impossible to continue like this.

#6

@hadamoleao Would you mind letting me know your ticket number? I’ll get this looked at right away for you.

#7

@Tom Of course, my friend. The number is [#Y8CUIXLN]

#8

@Tom @Chris Worse than the service not working, is having to read from customer service that I will not receive a full or proportional refund because I am unable to use the service. This is not my fault and is a failure coming from you.