Download stops like it's completed but it's not

Icedrive Discussion
#1

Hello,

I have to say I’m really disappointed with this service.
I have a folder with a total size of around 1.8GB and when I try to download the entire folder it only downloads 100 and something MB zip, then I retry and it’s like it continues and then stops again showing as completed.
What is this???

#2

There could be a number reasons why this is happening so would it be possible for you submit a support ticket and attach some screenshots illustrating the issue you’re experiencing and we can investigate for you further?