Difficulty uploading large files on Mac OS

Happy to have been a paying IceDrive supporter since the company opened its virtual doors. I’m a Mac user and have been eagerly awaiting the improved desktop app promised for years now. I’m especially looking forward to a desktop sync folder so I don’t have to manually upload giant files. In the meantime, I’m using the web to upload large files because the Mac desktop app is so unreliable I’ve stopped using it. Files won’t download and they won’t upload. And when they partial do, there are too many error messages. Frustrating.

How do I get the web access to be smoother? I can download or upload very small files (a few MB’s), but large files (say 50GB) take forever to upload just a few percents and often just outright fail (error messages, missing data…). I store critical work data on ID and need reliable access to the files AND for the data’s integrity to be trustworthy. Thanks for any replies…

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Hey @Abe are you able to submit a support ticket via Login - Icedrive and a member of our development team will be able to assist you?

Sure. I just downloaded IceDrive to a new Windows PC. I logged into my account to upload a 150GB work file and got the error message:

"There is not enough space on IceDrive Encrypted

150 GB is needed to copy this item. Delete or move files so you have enough space."

But I have far more “Space free” than the 150GB. I don’t understand what’s happening. IceDrive won’t work on my Mac. So now I’m using it on a PC because it’s supposed to integrate Windows far better. But the IceDrive app won’t let me upload on PC. Very, very frustrating. What use is my storage account if I can’t … store my files in it?

Submitted multiple support tickets. Haven’t heard back…

Hey @Abe do you have the ticket numbers as all tickets are replied to within 24 hours?

I submitted all support requests via Support Center - Icedrive → Get More Help → Open Support Ticket. ID told me they were received and someone would respond to me. But I got no responses and my spam folder has nothing from IceDrive.

Will try submitting one more support ticket and will note down any identifying number on the ticket before submitting. As of today, I still can’t upload large files (like a few seconds-long video) via any platform–mobile, Mac app, web app…

Do you have the ticket number and I will take a look for you?