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I have been having worsening problems uploading files larger than a few MB’s. It started on Mac, so my family got a Windows PC. Then we found we couldn’t upload a 50GB file on Windows, either. Obscure error messages. We sent a request for support help but haven’t heard anything back.
Recently, we needed to upload a 20-second vid on our phone to show a retailer a problem we were having with some hardware. We tried uploading the vid to IceDrive as we’d done with other files on our phone in the past. IceDrive reported the upload was successful, but we couldn’t find the file in IceDrive on any of our devices. Still can’t days later. Another message to support without a reply.
And last night, we transferred (move, not copy) several mid-sized files via the Windows-app. Half of them threw error messages and didn’t upload. Worse, they just vanished from the folder we were trying to move them from. So they aren’t in the cloud and now they’re gone from our machine’s drive. Extremely worrying.
By now we’re very concerned. We’ve invested a lot of money in IceDrive but are now finding we can’t use it as our cloud storage/access solution after all. We’ve had to run back to Sync.com to have reliable upload/download file access. How can we access support to figure this out? They seem too busy to get back to us. Or do we have to find a different cloud storage company? We were willing to tolerate slow up-/download speeds on Mac OS, but now that we’re losing our data in failed uploads or can’t even upload larger files on Windows or iOS either, this has turned into a liability for us.